Philips online troubleshooting tool

We are sorry you have encountered a problem with one of our products, and the inconvenience this has caused you.

Before you send your device to our repair shop, please try our troubleshooting guide.
Please enter your model number to find a quick and easy solution to your issue.

Please click "Next" to continue

Finding your model number

Each product has a unique model number. A model number usually starts with letters followed by a series of numbers, e.g. GC6440, 37PFL7403D/10, or SA1300/02.

There are a few different ways to locate your model number:

Look on the box
Look inside the product
Look on the product
Look on the manual

Finding your model number

Each Philips TV has a model number. A model number usually starts with 2 digits number which represent the screen size, followed by 3 digits alphabet and a series of number, e.g. 32PHS5301/12, 42PFT4001/60.

There are different ways to locate your model number:

Place to find Example image
Look on the product